securus tech phone number to add money

ELiv 2025

2 min read

·

06-03-2025

5

0

Share

Adding money to a Securus Technologies account can be confusing. This guide will provide you with the most accurate and up-to-date information available to help you easily add funds for calls, messages, and other services.

Finding the Right Securus Tech Phone Number

Unfortunately, there isn't one single phone number to add money to all Securus accounts. The process depends on the specific inmate's location and the correctional facility's setup. Securus doesn't offer a universal customer service number for direct deposits.

Here's why it's complicated and what you should do:

• Facility-Specific Procedures: Many correctional facilities use their own systems integrated with Securus. This means contacting the facility directly may be necessary to understand their preferred method for adding funds. You may need to call the facility's business office or accounts payable department.

• Online Account Management: The most reliable way to add money is through Securus' online platform. Their website offers a secure way to manage accounts and deposit funds quickly and easily. Avoid third-party sites claiming to offer this service.

• Third-Party Services: Several third-party services might claim to help with adding funds. However, always verify their legitimacy before using them to avoid scams. It's always best to use the official Securus website.

How to Add Money to a Securus Account: Step-by-Step

The process is streamlined once you access the correct portal. Here's how to do it through the official Securus website:

1. Visit the Securus Website: Go to the official Securus Technologies website.

2. Locate the "Add Money" Option: Navigate to the section for adding money to an inmate's account. This is typically found under a section like "Inmate Services" or "Deposit Funds."

3. Search for the Inmate: You will need the inmate's name and ID or booking number. This information is crucial for locating the correct account.

4. Choose Your Payment Method: Securus usually accepts various payment methods, including credit cards, debit cards, and sometimes electronic transfers.

5. Enter the Amount: Specify the amount you want to add to the account. There may be minimum or maximum deposit limits.

6. Review and Submit: Carefully review the transaction details before confirming your deposit.

7. Confirmation: You should receive a confirmation number or email once the transaction is complete.

Troubleshooting Common Issues

• Incorrect Inmate Information: Double-check the inmate's name and ID number to ensure accuracy. A slight typo can prevent the deposit.

• Payment Declined: If your payment is declined, verify your card details and try again. Contact your bank if the issue persists.

• Website Errors: If the Securus website is experiencing technical difficulties, try again later or contact their customer support (if they offer it for account-specific issues).

• Facility-Specific Problems: Contact the correctional facility directly if you encounter problems adding funds. They might provide specific instructions or troubleshoot the issue.

Contacting Securus Technologies (For General Inquiries Only)

While direct phone numbers for adding money are unavailable, Securus may offer a general customer support number for inquiries about their services. However, this is often not effective for immediate account-related issues. It's usually better to use the online system to manage your deposits directly. Always be cautious and confirm the legitimacy of any contact information before providing any personal or financial data.

Conclusion

Adding money to a Securus Technologies account for calls and messaging requires using their online system. There isn't a single phone number for all locations. Remember to always verify the legitimacy of any website or service before providing personal or financial information. Following these steps ensures a smooth and secure process for supporting communication with an incarcerated individual.