carmax payoff phone number

ELiv 2025

3 min read 31-12-2024

CarMax is a popular choice for buying and selling used cars. But when it’s time to pay off your loan, finding the right contact information can be tricky. This article will guide you through the process of finding the CarMax payoff phone number and other helpful ways to get your payoff information.

Why You Need the CarMax Payoff Number

Knowing your payoff amount is crucial when you plan to pay off your car loan early. This amount represents the total remaining balance you owe on your loan. Getting this number allows you to settle your debt and obtain the car title.

How to Find the CarMax Payoff Phone Number

Unfortunately, CarMax doesn't advertise a single, universal payoff phone number. The best way to obtain your payoff information is through their online system or by contacting your lender directly.

1. Accessing Your Payoff Information Online: The Easiest Method

The easiest way to get your payoff amount is through CarMax's online account system. If you financed your vehicle through CarMax Auto Finance, you can usually log in to your account and access your payoff information directly. This process often involves:

Logging into your CarMax account: Visit the CarMax website and navigate to the account login section.
Locating the payoff information: Once logged in, look for a section dedicated to your loan details. The payoff amount should be clearly displayed.

If you financed through a third-party lender (not CarMax Auto Finance), you will need to contact that lender directly. Your CarMax purchase agreement will list the name and contact information of your lender.

2. Contacting Your Lender Directly: For Third-Party Financing

If your loan wasn't provided by CarMax Auto Finance, you must contact your lender directly for payoff information. This may involve:

Locating your lender's information: Refer to your loan documents or CarMax purchase agreement for the lender's contact details.
Calling your lender: The lender's website or documents will likely provide a customer service phone number. Be prepared to provide your loan account number or other identifying information.

3. Contacting CarMax Customer Service: A Last Resort

While not the most direct method, contacting CarMax customer service might be helpful if you're struggling to find your lender's contact information or access your online account. However, be aware that they may not be able to provide your payoff amount directly. They are more likely to direct you to the appropriate lender.

What Information You'll Need

When contacting your lender or accessing your online account, be ready to provide the following information for verification purposes:

Your loan account number: This number is essential for accessing your loan information.
Your social security number: This will be required for verification purposes.
Your vehicle identification number (VIN): This helps identify the specific vehicle associated with your loan.

Frequently Asked Questions (FAQs)

Q: How long does it take to get a payoff quote from CarMax?

A: The processing time varies depending on the lender. Online access is typically immediate, while contacting a lender might take a few business days.

Q: Can I pay off my car loan early?

A: Yes, you generally can pay off your car loan early without penalty, though you should check your loan agreement to confirm.

Q: What happens after I pay off my car loan?

A: Once the lender receives your full payment, they'll send you the title to your vehicle. This process can take several weeks.

Conclusion

Finding your CarMax payoff information may require some legwork, but it’s essential for a smooth payoff process. Prioritize accessing your online account (if applicable) or contacting your lender directly. Remember to have your necessary information ready to expedite the process. By following these steps, you'll be well on your way to owning your car outright!